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How We Handle Your Account & Data

When you open an account with ratucapsa, your personal information and payment details are protected under clear policies we've built around Indonesian payment rails and regional compliance.

Account SecurityData & PrivacyPayment ProtectionRegional Compliance
ratucapsa How We Handle Your Account & Data
REACH OUR TEAM

How to Contact Us About Legal Questions

Live Chat Open your account and jump into the lobby — our chat team is available…
Email Support Send detailed questions about your account terms, data requests or policy to our support…
Account Settings Inside your account, the Settings panel shows your verified contact details, payment methods and…
SECURITY & YOUR CONTROL

How We Protect Your Data & Account Access

Data Encryption

Your deposits via DANA, OVO, GoPay and QRIS are encrypted between your device and our payment gateway.

Cookies & Tracking

We use session cookies to keep you logged in and performance cookies to track which games players open first.

Account Verification

When you sign up, we verify your email and phone number by sending a confirmation code.

Data Requests

You can request a copy of all your account data — history, contact details, deposit and withdrawal records — by…

Account Closure

Close your account anytime via Settings. We'll flag it as inactive and retain your data for the period required by…

Policy Changes

When we update these terms, we'll email you at your verified address at least 14 days before the change takes…

Frequently Asked Questions About Your Account & Terms

Your account remains active, but we may flag it as dormant after 12 months of no login. Your balance stays in your wallet. You can log back in anytime to access your funds. Some payment operators may require re-verification if a very long period has passed.

Yes. Email support with your account email and full name. We'll compile your profile data, transaction history, device logs and contact details into a file and send it within 7 business days. There is no charge for this request.

Go to Settings inside your account and select 'Contact Details'. Enter your new email or phone number. We'll send a verification code to the new address. Enter the code to confirm the change, and your account is updated immediately.

No. Your DANA, OVO, GoPay or QRIS details are not shared with third parties outside of payment settlement. Payment operators handle the final transaction. We do not sell or rent your contact information.

Contact support immediately via live chat or email. We'll review your login history and flag any unusual activity. If unauthorized access occurred, we can help secure your account and review transaction records. Enable two-factor authentication to prevent future incidents.

We retain account data for the period required by payment operators and local law, typically 5-7 years for financial records. Contact support to ask about specific data retention timelines or to request earlier deletion where legally permitted.

Yes. Go to Payment Methods in Settings and add a new DANA, OVO, GoPay or QRIS wallet or bank account. Once verified, you can choose which method to use for your next deposit. Withdrawals will return to the method you originally used.