Privacy Questions From Our Players
Once you close your account, we stop using your data for marketing and gameplay purposes. Transaction records are kept for 7 years where required by law for compliance and dispute resolution. You can request permanent deletion of non-essential information by contacting support, though some data must remain for regulatory reasons.
Your payment details are encrypted and stored securely on our servers only as long as needed to process transactions. We never retain full card or bank account numbers after payment completes. Payment processors handle sensitive data according to their own security standards, which depend on local law and banking regulations.
Yes. You can disable cookies in your browser settings, though some lobby features may not work as smoothly. To stop promotional emails and SMS, go to your account settings and uncheck notification preferences. You can also reply 'STOP' to any SMS we send, and we will remove you from that channel immediately.
Your password is encrypted and never stored in plain text. We track login attempts and locations, and flag unusual activity automatically. If we detect a login from an unfamiliar device or location, we may ask you to verify your identity via email or SMS before granting access to protect your account.
No. We do not sell, rent, or trade your personal information to advertisers, data brokers, or marketing companies. We share payment data only with processors necessary to complete your deposits and withdrawals. Depends on local law, we may disclose information if required by court order or legal obligation.
Contact our support team immediately via live chat or email. We will review your account activity, check for unauthorized logins, and help you reset your password. If a payment was made without your permission, we can investigate and escalate the claim to your payment provider (DANA, OVO, GoPay or QRIS) or bank within 24 hours.
We review this policy quarterly and update it when regulations change or we introduce new features. You will see a notification in your account when we make material changes. Continuing to use ratucapsa after an update means you accept the new terms; you can always contact support if you have questions about what changed.
