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Terms & Conditions That Protect Your Play

When you open an account with ratucapsa, you agree to the terms that keep your wallet, game history and withdrawals secure.

Clear withdrawal rulesYour account rightsPayment securityDispute resolutionAccount closure options

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What Our Terms Cover

ratucapsa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply to every account opened on ratucapsa, from your first deposit via DANA, OVO, GoPay or QRIS through to your final withdrawal. We outline your responsibilities — no account sharing, no automated play tools, no fraudulent behaviour — and our responsibilities to you: keeping

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your funds separate, honouring withdrawal requests within our stated timeframe, and handling disputes fairly. Account access depends on local law; if you live outside supported regions, we cannot open an account for you. You must be of legal age in your jurisdiction to play. Your login
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credentials are yours alone; we will never ask for them via email or support chat.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Reach Us About Terms

If you have a question about our terms, your account rights, or how a specific rule applies to you, our support team can explain it plainly.

ACCOUNT SECURITY

How We Protect Your Data and Rights

ratucapsa keeps your personal information, game history and transaction records in secure servers. Your password is encrypted; we never store it in plain text.

Data Encryption

All personal data and transaction details are encrypted in transit and at rest.

Account Access

Data Download

Request your full account data—history, deposits, withdrawals, personal info—through Account Settings.

Account Closure

You can close your account anytime through Settings. Remaining balance is withdrawn to your registered payment method.

Cookie Management

We use cookies to keep you logged in and recognise your preferences.

Contact for Changes

To dispute a charge, change your data, or report a security concern, email support immediately.

Common Questions About Terms & Conditions

Players in Bandung, Medan and across Indonesia ask us the same things about our terms. Below are answers to the questions we hear most often.

If we discover account abuse—like sharing credentials, using bots, or depositing stolen funds—we may suspend your account and investigate. We will not release funds during an active investigation. If violations are confirmed, we may close your account. We notify you in writing.

No, the terms apply to everyone equally. However, we review them regularly and update them when needed. If we make a material change, we email you a notice. You may close your account if you disagree with new terms.

After you request a payout, we verify your account and process the withdrawal. Most DANA, OVO and GoPay withdrawals complete within one business day. QRIS and bank transfers may take 1–3 business days depending on your bank.

If you see a deposit or withdrawal you did not authorise, contact support immediately with the transaction ID. We review disputes within 3 business days and reverse confirmed errors back to your payment method.

Yes, if you violate serious rules—fraud, underage access, payment disputes—we may ban your account permanently. You will not be able to register again. We send a final notice explaining why.

You own your personal data and can request it anytime. ratucapsa keeps game history, deposits and withdrawals as part of our legal and tax records. That data stays with us unless you request closure or deletion where local law permits.

Use the 'Forgot Password' link to reset it via email. If you suspect someone else logged in, change your password immediately and contact support. We can lock your account while we investigate.

Terms & Conditions That Protect Your Play

How to Reach Us About Terms

How We Protect Your Data and Rights

Data Encryption

Account Access

Data Download

Account Closure

Cookie Management

Contact for Changes

Common Questions About Terms & Conditions

01 What happens if I break one of the terms?

02 Can I change the terms of my account agreement?

03 What is your withdrawal timeline?

04 How do I dispute a charge on my account?

05 Can I be banned from ratucapsa permanently?

06 Who owns my game history and account data?

07 What if I forget my password or my account is hacked?

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